Shipping Policy

IMPORTANT SHIPPING POLICIES & INFORMATION:

• Processing Time and Shipping Time are not the same.

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• WE ARE NOT RESPONSIBLE FOR SHIPPING DELAYS!

◦ By shopping with us, you are acknowledging that you understand that once a package leaves us and is scanned into the system, we are NOT responsible for delays by the shipping carriers. We will help track your package, but we will not replace or refund your package unless we have made a mistake! This policy is not up for negotiation.

 

• STOLEN PACKAGES ARE BECOMING MORE COMMON. Please track all packages by signing up for alerts. If you believe your package was stolen, please contact USPS or UPS for GPS tracking or to file a claim. In cases of possible stolen packages, you should also consider a police report.

◦ WE WILL NOT REPLACE any order that is marked "Delivered". Please file a claim with the shipping carrier or file a police report.

◦ We suggest investing in front door cameras to help protect yourself from this situation.

 

• LOST PACKAGES - We understand carriers make mistakes and we will do everything we can to help track down your order. However, signing up for alerts for your packages and filing a missing package claim is all we will be able to do on our end also. We ask that you take these actions on your own due to the time it may take us to get to your issue.

 

PLEASE READ ALL INFORMATION. This policy is on our main shop page, under "Frequently Asked Questions" also. By purchasing, you are agreeing to our policies. The past two years have been difficult for small businesses and we want expectations to be transparent. We assure you that we do everything we can to avoid difficult experiences and are thankful for your business!